Rasekele Themoso Olby

Issued and activated customer cards on the front-end system, ensuring 100% compliance with SOPs and maintaining high data accuracy for over 50 daily transactions.

Recorded and tracked card issuance to beneficiaries and transfers to other centers, improving reconciliation processes and reducing discrepancies.

Resolved diverse customer inquiries related to lost cards, PIN resets, and damaged cards, enhancing service delivery and maintaining a positive customer experience.

Conducted comprehensive household profiling and data capture, collecting critical demographic and needs-based information to inform community outreach strategies.

Facilitated service delivery activities, including hotspot interventions and public campaigns, significantly increasing community engagement and program reach.

Provided crucial administration support and managed minor finance-process duties, ensuring smooth operational flow for various community development projects.

Coordinated and executed food distribution efforts, ensuring timely and organized aid delivery to vulnerable populations.

Identified and reported discrepancies between physical counts and computer records, contributing to improved inventory accuracy and loss prevention.

Maintained and updated comprehensive inventory records, ensuring precise tracking of materials, equipment, and merchandise for efficient stock management.

Performed accurate physical counts of all incoming and outgoing stock, supporting streamlined warehouse operations and supply chain integrity.